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IT Support & Troubleshooting Decision Trees
Troubleshooting and triage decision trees for IT and support teams: incident severity, vulnerability triage, escalation paths. Free to run and embed.
4 published trees in this category. Every one runs as a guided wizard in the browser — no signup — and can be copied as the starting point for your own version.
Trees in this category
Authentication Method Selection
Authentication is a security-critical, high-friction decision to reverse — migrating users from one auth method to another requires coordinated password resets or credential migration campaigns. This tree eliminates methods that don't match your user type, enterprise requirements, and security posture, giving you a clear shortlist before you write a line of code.
How do I troubleshoot this IT issue?
Public interactive decision tree.
How severe is this incident and what response does it need?
Public interactive decision tree.
Security Vulnerability Triage
Not every CVE is an emergency, and treating them all as one burns out security teams while real risks go unaddressed. This tree applies a consistent, risk-based triage framework — CVSS score, exploit availability, data exposure, and attack surface — to assign each vulnerability to the right response timeline so effort is proportional to actual risk.
All IT & Support trees
- Authentication Method Selection — Authentication is a security-critical, high-friction decision to reverse — migrating users from one auth method to another requires coordinated password resets or credential migration campaigns. This tree eliminates methods that don't match your user type, enterprise requirements, and security posture, giving you a clear shortlist before you write a line of code.
- How do I troubleshoot this IT issue?
- How severe is this incident and what response does it need?
- Security Vulnerability Triage — Not every CVE is an emergency, and treating them all as one burns out security teams while real risks go unaddressed. This tree applies a consistent, risk-based triage framework — CVSS score, exploit availability, data exposure, and attack surface — to assign each vulnerability to the right response timeline so effort is proportional to actual risk.
How to use these trees
- Run one to see how the questions are ordered and where each path ends.
- Copy the source. Every tree is plain text, so you can lift it and edit the wording for your own organisation. Syntax reference →
- Embed it in your wiki, help centre, or intranet with one snippet that stays current whenever you edit the tree. Embedding guide →