How severe is this incident and what response does it need?

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    "id": "1dddcd00-2300-4f44-881f-c5efe2deae45",
    "name": "How severe is this incident and what response does it need?",
    "public_slug": "incident-severity",
    "updated_at": "2026-05-12T16:53:43.587978+00:00",
    "url": "https://www.drawdecisiontree.com/t/drawdecisiontree/incident-severity.html",
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    "description": null,
    "mode": "decision",
    "entry": "Q1",
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  "questions": [
    {
      "id": "Q1",
      "text": "Are production systems currently down or inaccessible?"
    },
    {
      "id": "Q2",
      "text": "Is data loss or a security breach involved?"
    },
    {
      "id": "Q3",
      "text": "Is the incident degrading performance for a significant number of users?"
    },
    {
      "id": "Q4",
      "text": "Has the incident lasted more than 30 minutes?"
    },
    {
      "id": "Q5",
      "text": "Is this a single-user or cosmetic issue?"
    },
    {
      "id": "Q6",
      "text": "Could this issue escalate if left unresolved?"
    }
  ],
  "outcomes": [
    {
      "id": "OUT_P0",
      "label": "P0 — Critical"
    },
    {
      "id": "OUT_P1",
      "label": "P1 — High"
    },
    {
      "id": "OUT_P2",
      "label": "P2 — Medium"
    },
    {
      "id": "OUT_P3",
      "label": "P3 — Low"
    },
    {
      "id": "OUT_P4",
      "label": "P4 — Informational"
    }
  ],
  "dsl": "dag: How severe is this incident and what response does it need?\nversion: 1.0.0\nentry: Q1\n\nQ1: Are production systems currently down or inaccessible?\n  hint: \"Down\" means users cannot complete core workflows.\n  yes -> Q2\n  no  -> Q3\n\nQ2: Is data loss or a security breach involved?\n  yes -> [OUT_P0]\n  no  -> [OUT_P1]\n\nQ3: Is the incident degrading performance for a significant number of users?\n  yes -> Q4\n  no  -> Q5\n\nQ4: Has the incident lasted more than 30 minutes?\n  yes -> [OUT_P2]\n  no  -> [OUT_P3]\n\nQ5: Is this a single-user or cosmetic issue?\n  yes -> [OUT_P4]\n  no  -> Q6\n\nQ6: Could this issue escalate if left unresolved?\n  yes -> [OUT_P3]\n  no  -> [OUT_P4]\n\n[OUT_P0]: P0 — Critical\n  description: Full outage or data/security incident. Page on-call immediately. War room within 15 min.\n  code: SEV_P0\n\n[OUT_P1]: P1 — High\n  description: Major functionality down, no data loss. Notify on-call. Response within 30 min.\n  code: SEV_P1\n\n[OUT_P2]: P2 — Medium\n  description: Degraded performance affecting many users. Assign to team lead. Resolve within 4 hours.\n  code: SEV_P2\n\n[OUT_P3]: P3 — Low\n  description: Minor issue with potential to grow. Log and schedule for next sprint.\n  code: SEV_P3\n\n[OUT_P4]: P4 — Informational\n  description: Cosmetic or single-user issue. Add to backlog for routine triage.\n  code: SEV_P4\n"
}